Version 2026-09-13.v4
InnoQualis provides an electronic quality management system (eQMS) for regulated industries, delivered as a subscription service. These terms govern your organisation’s access to and use of the platform. By accepting them during signup you confirm that you are authorised to bind your organisation.
Your workspace is administered by your organisation. You are responsible for the accuracy of the information you provide, for keeping credentials confidential, and for the actions taken under your organisation’s accounts.
Plans are limited by seats (QA seats and trainee seats), not by document count. Seat allowances per plan, and purchasable additional trainee seats, are described on the pricing and billing pages.
The Compliance plan starts with a 30-day free trial. No payment card is required to begin the trial. Before the trial ends we will ask you to subscribe; if you do not, your workspace remains on the Compliance plan with no active subscription, your data is retained, and access is restricted to a read-only view until you subscribe.
Paid subscriptions are billed in advance for a fixed term of 6 or 12 months, by card or SEPA direct debit via our payment provider, or annually by invoice for larger organisations. Terms renew automatically for the same period unless either party gives written notice of non-renewal before the renewal date. Current pricing is published on the pricing page.
Your quality records belong to your organisation. We host and process them in the European Union: our production infrastructure is moving to OVHcloud in Frankfurt, Germany, with encrypted backup copies held independently in the EU (Hetzner Online GmbH, Germany, and Backblaze B2, EU region). We act as a processor under our Data Processing Agreement, published at hub.innoqualis.com/dpa; it is incorporated into these terms for every subscription and prevails over them on any question of personal data.
We access customer content only to operate the service, to provide support you have requested, or where the law requires it.
Our Privacy Policy, published at hub.innoqualis.com/privacy, describes the personal data we handle — for your account and on your organisation’s behalf — and the rights you have over it.
You can export your records at any time in open, machine-readable formats. If you leave, we keep your workspace intact for a 30-day retention-and-return window after termination, during which your administrator can take a complete copy of your data; we then delete the workspace within a further 30 days and confirm the deletion in writing.
Erasure is a verified, manual procedure: we confirm the request with your organisation’s administrator, export on request, delete every record scoped to your workspace, and confirm in writing. Encrypted backup copies age out on their fixed rolling cycle and are never used to restore deleted data except in a disaster-recovery event, after which the deletion is re-applied.
You agree to use the service lawfully, not to interfere with its operation or security, not to attempt to access other organisations’ data, and not to resell access without our written agreement.
We operate the service with reasonable skill and care. Our availability objective is 99.5 % per calendar month, measured at the public endpoints and excluding announced maintenance; it is an objective we publish and report against, not a credit-bearing service-level agreement. Planned maintenance is announced at least 48 hours in advance on our status page.
Recovery: your data is backed up nightly to encrypted, off-site copies, so the most data we would lose in a total failure is the day’s changes since the last backup (a recovery point objective of 24 hours). Our recovery time objective is 4 hours. Incidents affecting availability or data are published on status.innoqualis.com, and we notify the administrators of affected workspaces without undue delay and no later than 48 hours after becoming aware of an incident that touches their data, as our Data Processing Agreement requires.
Credit-bearing service levels and support response targets are available under a signed agreement for organisations that need them.
The platform is designed to support quality management under standards such as ISO 9001 and ISO 13485 and electronic-record practices aligned with 21 CFR Part 11. Your organisation remains responsible for its own regulatory compliance, including deciding how the platform is validated and used within your quality system. A validation (IQ/OQ/PQ) package is available as an onboarding service.
To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability under these terms is limited to the fees your organisation paid for the service in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.
We may update these terms as the service evolves. We will give notice of material changes, and material changes require fresh acceptance by your organisation’s administrator. The version you accepted, and when, is recorded in your workspace.
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer or data-protection law that applies to you. The contracting entity is InnoQualis LTD, a company registered in England and Wales.
Questions about these terms, the Data Processing Agreement or a Quality Agreement? Contact us — the billing page in the product documentation describes how larger organisations contract with us.
These terms incorporate our Data Processing Agreement and work alongside our Privacy Policy.